You are watching: What is the difference between customer-facing processes and business-facing processes?

All businesses can attain a viable gain if they find methods that permit them to reduced costs and reorganize and structure their business processes. Every businesses and also organizations are only as an useful as your business process is. If a company articulates reasonable processes, it deserve to assist them in achieving your aspirations in a timely and also accurate manner. This is why business process is therefore important.


The term service process is basically an unvarying set of actions that accomplish a details assignment or goal for its customers or clients. Wikipedia offers another definition here: http://en.wikipedia.org/wiki/Business_process.



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(1) management processes, which space the procedures that provide the process of a system. Average administration processes deserve to consist of this firm Governance and Strategic Management.

(2) operational processes, i m sorry are processes that make up the foundation business, as well as produce the main value stream. Average processes room Purchasing and also Sales.

(3) supporting processes, which preserve the main processes. Some instances that this would certainly be used is in bookkeeping or recrutiment.


In addition, customers face company processes and businesses.


A client facing procedure is once a product or company that is derived by a businesses outside customer.

Some instances of this room marketing campaigns, customer service and also discounts.


A organization facing process is undetectable by the external customer, but is an important for the business’s mangement to be successful.

Some examples of this are employee rewards, interior budgets, and also employee training.


Business process improvement ad to efforts made to comprehend the existing procedure and do enhancements based on that. Every single business the end there can use advancement in some kind of way, shape or form. Similar to no human is perfect, no service is either. Some means a business can development is by gaining rid of repeats and also by progressing effectiveness and also efficiency. This method getting things done faster, easier and most importantly less costly. Organization have no other choice but to it is in constantly updating and improving their systems because of the consistent demand from your cliental. The capability to execute this in a timely manner is additionally referred to as sensitivity.


The hatchet Business procedure reengineering refers come the study and redesign of workflow within and between activities. The presumes that the current procedure is unrelated, faulty or no work, and also must be recreated indigenous the beginning. This allows designers to disengage to work-related on one entirely new process quite than make additions to an existing one.

Some concerns one might consider prior to they select a process to reengineer are:

- What is wrong v the present process?

- will certainly reengineering or recreating the process be achievable?

- What type of impact will the new process have on customers?

- will certainly amending this process increase revenue and also profits?

Business process modeling is taking the procedures to construct a considerable flow graph or succession of processes that shows each individual job, contribution and action in an plan series. The really business process model is a vivid and also detailed explanation of every process, i beg your pardon illustrates the plan of procedure tasks.


Lastly, the business process management incorporates all organization processes to do each process more successful. It’s similar to a puzzle, every piece needs to be in order because that it to be complete.