Unit 4.1 The role of applications software
Unit 4.2 Collaboration and also communication software
Unit 4.3 Compatibility issues
Unit 4.4 Software because that physically challenged users
Unit 4.5 Cloud-based applications
Unit 4.6 Online storage

by the finish of this chapter, you will be able to:

Define the role of applications software Discuss application software application in terms of collaboration and communication software Define compatibility problems in software Describe why software need to be updated Describe software application for physically tested users Explain the advantages and defect of virtual or cloud storage Discuss cloud-based applications with a focus on Google Docs and Microsoft Office 365


In great 10, girlfriend learned around what software program is. Software is the programs the contain the indict you usage to tell the computer system what you want it come do. There space two types of software:


You are watching: Which of the following is not true of communications software

Application software enables you to perform work on the computer, for example, play music or games and also creating presentations, spreadsheets and documents.

2.System software controls and manages the to work of the computer.

Application software application is the many useful type of software and also the one that you interact with the most. There room different varieties of application software, for example:

Word processors, such together Microsoft native or LibreOffice Writer. Office suites such as Microsoft’s Office Suite, which contains programs such together Word, PowerPoint and Excel. Internet browsers such together Google Chrome and Mozilla Firefox. Movie and media football player such as VLC media player and Windows Media Player.

System software application manages the computer and the flow of data and also information by:

Translating instructions from the software program to the hardware. Sending the ideal instructions to the best hardware to finish the task. Receiving info from the hardware and sending it come the software. Allowing different applications to communicate with every other. Checking the condition of the hardware and also the software.

There are also different species of mechanism software, such as operation systems, machine drivers and firmware.

In this chapter, you will certainly learn more about applications software, especially collaboration and communication software. Friend will discover what compatibility issues are and also what you have the right to do to work about them. Girlfriend will additionally look in ~ what versions, patches and service packs are and also what duty they beat in updating software. We will also highlight application software application for physically tested users.

You will be introduced to online or web-based applications, such as Google Docs and Office 365, and also their uses, advantages and disadvantages.

UNIT 4.1   The function of application software

As friend learned, application software program (also dubbed an application or applications for short) is a computer system program or group of computer programs designed because that users. It provides using a computer easier. In the past, users would should enter regulates into a text field yet now act anything ~ above your computer system is as basic as click a switch or tapping on an icon.

There are different types of application software. Table 4.1 has a perform of few of these species and explanation of what they do. This perform is by no means a complete list of applications software, since there is software for every little thing you execute on your computer and also there are numerous different sport of the same form of software.

Table 4.1: Types of application software


UNIT 4.2   Collaboration and also communication software

Multimedia and also communications applications are few of the most typical applications in use today.


Multimedia refers to integrating multiple develops of media into a single, regularly digital, product. This might be a PowerPoint presentation that contains videos and audio clips, a Word record with animations and images, or a web page through interactive elements.

Although images and text space different varieties of media, multimedia is usually provided to describe things that incorporate video, audio, animated photos (such as GIFs) and text.

Multimedia software describes the program you use to create and also interact through multimedia. There space two vast categories the multimedia software: media players and media creators. Media players are software applications that enable you to play back multimedia files, including audio and video files. Media football player can additionally be used to check out still photos (such together photographs or illustrations). Some examples of media players are shown in Table 4.2.

Table 4.2: Examples that media players


Multimedia software program is likewise used to develop multimedia content, i m sorry is any kind of content that offers a mix of text, audio, images, animations, video clip and interaction elements. Over there are several different varieties of multimedia software application available, depending upon what girlfriend would prefer to create. Table 4.3 shows instances of multimedia software and what lock are greatly used come create.

Table 4.3: Examples the multimedia software


Something to know

You may have actually noticed that in the instances given above, the name Adobe mister up quite often. Adobe solution was established by john Warnock and Charles Geschke in 1982, after they left the Xerox firm to open a brand-new company to market their product PostScript.

PostScript to be a an effective computer language that described the layout that a web page to a printer, enabling the printer to reproduce in tough copy specifically what to be on the digital page.

PostScript permitted laser to press to come to be a reality, due to the fact that the program could guide the lasers to draw the digital page on the printer’s drum correctly. Soon, PostScript became a clip in the declaring industry, because it permitted advertisement creators to quickly print out a copy of their advert to watch what it would certainly look prefer on a page.

Their next transformation was the type 1 typefaces, which provided digital fonts that could be published at any kind of resolution. This to be ground-breaking, due to the fact that at the time much more elaborate fonts would need to be lettered through hand and could just be printed at greater resolutions or they would lose their detail. The kind library soon became the largest collection that typefaces for an individual computers in the world.

The development of Adobe Illustrator carried the capacity to produce detailed and also high-quality digital drawings, which readjusted the challenge of advertising and also marketing forever. Images could be created, manipulated, edited and also updated easily and more easily than timeless by-hand drawings.

Each new version of Adobe’s products and each brand-new product they carry out makes developing high-quality multimedia content easier and faster and their commodities remain few of the most well-known multimedia software application available.


Communication software program is the group of applications that allow users to share files, text and video clip or audio messages over an web connection. That is much more than just email; communication software has Voice over web Protocol (VoIP) systems and chat programs. Some examples of communication software are:

Email clients such as Outlook. VoIP software program such as Skype and RingCentral. Chat applications such together Slack and also WhatsApp.

Communication software provides it easier for human being to communicate and it is often more cost-effective to install and also implement than classic communications approaches (such as telephone lines).

Most interaction software doubles as cooperation software. This means that it deserve to be supplied by multiple people to work on the exact same thing or to share occupational online. Because that example, Skype permits you come make video calls and also to re-publishing your display with the civilization on the call with you, allowing them to check out what you are working on.

task 4.1

1.Multiple choice:

a.Which that the following video players is only available on the World broad Web?

A.VLC media player


C.Windows Media Player


b.Which the the complying with is not antivirus software?





c.What is the file extension for animated images?





2.Match shaft B with shaft A:


3.Answer the adhering to questions in your very own words:

a.Explain what antivirus software application is supplied for.

b.List two instances of multimedia software and describe what they are specifically supplied for.

c.Define interactions software.

d.Why does interactions software make it less complicated for civilization to communicate?

UNIT 4.3   Compatibility issues

The huge variety of application software accessible and all the execution of the very same software mean there space bound to it is in compatibility issues, also when people are using the same kind the software. Compatibility issues come up once users room using the same kind of software application for a task, such as word processors, that cannot connect with every other. This might be because of a distinction in your versions or since they space made by various companies.

Compatibility concerns can be small, because that example specific features no working effectively in older versions that the same software, however they can likewise be problematic, together as when a more recent version that the software program cannot open a record created in an larger version.

In Microsoft Word for example, documents developed in native 2016 or 2013 deserve to be opened in native 2010 or 2007, but some the the newer functions (such as collapsed headings or embedded videos) will certainly not job-related in the enlarge versions.

If someone making use of Word 2016 opens a paper created in word 2010, the document will open up in Compatibility Mode. Microsoft Office go this to make certain that documents developed in older versions still occupational properly.

Figure 4.1: Microsoft native Compatibility Mode

The attribute in number 4.1 is an example of something referred to as backwards compatibility, i m sorry is the capacity of more recent software to communicate with records (or program or systems) made v older execution of the software. The is usually developed into the software and is a way to stop compatibility issues. Another means to prevent this is to upgrade your software.


More and more software providers are offering subscription services for your software. An example of this is Microsoft’s Office 365, which offers you the full selection of Microsoft Office commodities and accessibility to Microsoft’s online productivity tools, such together OneDrive (their cloud warehouse service). Since Office 365 is a subscription service, you never ever truly own the software and will must renew your subscription every year, however the software is updated once a month come make certain that friend have accessibility to the latest features.

Making sure that your software application is up to date is important as you will have the ability to get the newest fixes because that bugs in the software, the many recent virus and also malware fixes and also the recent features. This is particularly important for software such together your antivirus programs and also your operating system. Microsoft windows 10 will let you understand when a brand-new version of any of your software program becomes obtainable so that you have the right to update it. Part software additionally has the option to examine for and install update automatically, therefore you perform not should remember to execute so.

Whenever your computer system asks to upgrade a program, enable it to update as soon as possible. If that is not possible to install the upgrade immediately, schedule a time that evening to install the update.

Figure 4.2: Microsoft Windows automatically installs updates

If the application informs you that an upgrade is easily accessible with a link, download the newest version and also install the downloaded program. This will update the regime to the newest variation without an altering your settings.

If a program you use regularly does not educate you around an update, search the net once or twice a year to see if a new version has actually been released. If it has, download this version and install that to upgrade your software.


A spot is a program that makes changes to software installed on a computer. Software program companies worry patches to fix bugs or security troubles in your programs or add brand-new functions to the software. Microsoft refers to their patches as hotfixes.

A business pack (SP) is a repertoire of updates and also fixes because that an operating device or a software program. SPs space usually comprised of patches. Many of this patches are frequently released before a bigger SP, yet the SP enables for one easy, single installation.

An set up SP also usually update the version number because that Windows. This is the actual version number, not the typical name, such as windows 10.

SPs frequently include new features as well as fixes. This is why one variation of a regimen or operation system have the right to be an extremely different to another on a various computer.

Most, if no all, operating systems and also software programs carry out SPs cost-free of charge as one of two people a hands-on update native the developer’s website, or with an auto-update attribute within the regimen or operating system.

Something to know

Since releasing home windows 10, Microsoft has moved far from SPs and instead releases regular major features updates.

Activity 4.2

1.Write True or False beside the question number. Exactly the explain if it is FALSE. Change the underlined word(s) to make the statement TRUE. (You might not just use the word NOT to readjust the statement.)

a.Microsoft Office 2016 is an instance of a subscription service.

b.Microsoft describes their patches as hotfixes.

c.An installed service pack (SP) likewise usually to update the version number because that Microsoft Office.

d.Most SPs are noted for a fee.

2.Answer the adhering to questions in your own words:

a.Explain what a compatibility concern is.

b.Describe what backwards compatibility is.

c.Why are much more software suppliers offering subscription services for your products?

d.Elaborate top top the key difference between buying software and using a subscription service.

UNIT 4.4   Software because that physically challenged users

In this unit, we will certainly take a closer look at the software incorporated into many software for able-bodied users that provides it much easier for physically challenged users come use.

Each assistive modern technology input and also output an equipment comes with specialised software program to interpret the input properly to give the correct output. For example, text-to-speech software converts text on a page to speech, allowing visually impaired customers to “read” the page. Some of the more facility input and also output devices, such together gesture-controllers and also sipand-puff devices, need specific software to job-related correctly. This software application is usually included with the devices.

More recently, the developer of operating solution for smartphones and computers have started to include accessibility software in their operation systems. Microsoft’s home windows 8 and also 10, Apple’s OSX and Google’s Android operating equipment all have actually settings and also built-in applications designed for physically tested users.

While different input and output devices and accessibility software room important materials in giving physically challenged users the opportunity and capability to use computers, these devices cannot work-related properly if the info they are communicating with has not been put together with ease of access in mind.

This is specifically important as soon as it comes to accessing the internet. Display screen readers can struggle v interpreting websites that have actually not been designed because that visually impaired readers. Because websites and web pages are greatly designed as a intuitive experience, customers who cannot check out these visual aspects struggle to communicate with the sites.

There are, however, methods that designers and also developers can make your websites an ext accessible to visually impaired or blind users, for example:

Giving links and buttons descriptive labels (saying “click here to sign up” rather of simply “click here”) Giving images and also graphics good descriptions and also Alt Text. Using headings to organise the contents on a website’s pages. Using descriptive titles for pages. Closed captions, which explain all the audio aspects of a video and not just the dialogue, have the right to also assist deaf and also hearing-impaired customers watch videos and also learn native them.

Almost all modern operating equipment contain a series of unique settings and functions to make utilizing a computer easier because that physically challenged users. These are usually described as ease of access settings and can include things such as:

Colour setups for colour blind people to make searching the internet easier. Magnifying the screen to do it simpler to review for partially blind users. Text-to-speech software to read the typed message out loud to remote users. Displaying visual notifications rather of having a an alert sound to alert customers who are difficult of hearing to potential troubles or updates for your computer. Speech acknowledgment software to allow users to control their computer systems using their voices.

You have the right to see what selection of ease of access options your computer system has by clicking the windows icon, looking for Control Panel and clicking top top Ease the Access.

Figure 4.3: Ease of accessibility menu in home windows 10

1.Match shaft B with tower A:


2.Write True or False alongside the inquiry number. Correct the explain if that is FALSE. Readjust the underlined word(s) to do the declare TRUE. (You might not simply use words NOT to change the statement.)

a.To find accessibility options, you require to click on Ease of Use.

b.Speech recognition software reads message aloud for remote users.

c.Closed captions can help deaf and hearing-impaired individuals watch videos.

3.Answer the adhering to questions in your own words:

a.What are accessibility settings? provide two examples.

b.How perform you access the availability features in windows 10?

c.Give one instance of software program for physically tested users.

d.Why is it crucial to design websites with accessibility in mind?

e.List four ways in i m sorry website developers have the right to make your websites an ext accessible.

UNIT 4.5 Cloud-based applications

With the rise in internet access and smartphone use, an ext people are transforming to online or cloud-based applications to acquire their work done, because they can accessibility these program wherever they room as lengthy as they have an internet connection. Cloud-based applications are any applications that space accessed using an internet link instead of gift stored in a device’s memory.

Gmail, Google’s virtual email client, was an ext popular in 2018 than Microsoft’s Outlook. Online company providers are also offering cloud-based applications come businesses.

In this unit we will look at 2 web-based applications, namely Google’s G Suite and Microsoft Office 365. We will comment on the benefits and disadvantages of each and how you deserve to use them.


Google’s G Suite is a free, online-only office suite. You deserve to use the (with Google Docs and also its companion applications Google Sheets and also Google Slides) to create an ext or less the same files you can create using an ext traditional desktop office suites (such as Microsoft Office). Google G Suite is offered with Google Drive, Google’s cloud warehouse platform, and also Gmail.

Google Docs has actually several advantages, for example:

It is easier to share and also work through others in real time and multiple human being can occupational on the same record at the same time. While Google Docs does have actually an offline modifying option, it will only save your alters once girlfriend are connected to the internet again. The software is always up to date and does not call for you to download or install anything. You can access your papers anywhere you have internet accessibility and access to your Google account. Your records do not take up room on your computer’s storage. Instead, they are conserved on the cloud. Because the records are conserved online, your documents are donate up automatically.

However, Google Docs additionally has that disadvantages, together as:

It walk not have the full variety of word-processing features, e.g. Girlfriend are limited to a set number of styles and formatting. This method that you can not customise your papers as much as you have the right to with various other cloud-based applications. As v anything stored on the internet, your files are vulnerable to attack and also you carry out not have actually full manage over the protection of her documents.

To access Google Docs, friend will should go come Google Drive. You deserve to do this by clicking on this icon in her Gmail account, adhered to by clicking Google Drive. You require to set up a Gmail account to get access to Google Docs.


Alternatively, you have the right to visit https://drive.google.com.

Once you space in her Google journey account, click New.


Click on Google Docs and choose Blank document or From a template to obtain started.



Microsoft Office 365 is a subscription-based software organization that combine traditional, locally stored software (the Office Suite) v cloud-based applications and storage. As component of her Office 365 subscription, you get access to Microsoft’s OneDrive and also online execution of Microsoft’s word-processing, presentation, spreadsheet and also database-management software.

You are likewise able to share this software across multiple tools you own, for example a laptop, smartphone and also tablet.

The benefits and disadvantages of Microsoft Office 365 space very comparable to the benefits and disadvantages of Google Docs. When Office 365 go come with much more features, you still need to pay to usage them and also you will must renew your subscription every year.

Table 4.4 shows how Google G Suite compares come Microsoft Office 365.

Table 4.4: Comparison in between G Suite and also Microsoft 365


1.Multiple choice:

a.Which that the complying with is Google’s digital storage service?

A.Google Drive

B.Google Docs



b.Which the the adhering to is NOT component of the Microsoft Office 365 package?





c.Which applications does not require an internet link to work?


B.Google Docs

C.Office 365

D.Google Maps

2.Match obelisk B with shaft A:


3.Write True or False beside the concern number. Correct the explain if the is FALSE. Readjust the underlined word(s) to make the declare TRUE. (You may not simply use the word NOT to change the statement.)

a.You have accessibility to a full selection of formatting options in Google Docs.

b.Microsoft Office 365 is a totally free service.

c.You deserve to use Office 365 on many devices.

d.Google Docs is a free, online-only office suite yet you pay because that extra storage.

e.Google journey is different from her Gmail account.

4.Answer the following questions in your own words:

a.Explain what a cloud-based application is.

b.List the actions taken to access Google Drive and open a spreadsheet.

c.List two advantages Google Docs has over Microsoft Word.

UNIT 4.6   Online storage

Online storage is becoming an ext popular as access to the internet grows. Digital storage is additionally called tertiary storage or cloud storage and also uses websites and also online portals to store details on the World broad Web. Instances of virtual storage include services such as Google Drive, Dropbox and also Apple iCloud.

While storing info online seems like you are sending your information into the cloud, you must remember the this information does obtain stored ~ above a physical computer system somewhere, normally on a server in a server farm.

Figure 4.4: Online storage services encompass Apple iCloud, Google Drive and also Dropbox

Online storage has several benefits and disadvantages.

Some of the advantages of online storage are:

Allows you to accessibility your info anywhere. Frees up physics storage an are on warehouse devices. A reliable way to earlier up vital or an essential information. Data stored online deserve to be shared much more easily

A variety of disadvantages of digital storage:

It is breakable to assaults (hacking) and also distribution. May have actually bandwidth or warehouse limits.

1.Multiple choice:

a.Which the the following is not an example of online storage?


B.Google Drive

C.Google Docs


b.Which the the following has possibly the largest storage space?

A.Primary storage

B.Cloud-based storage

C.External HDD


2.Match tower B with shaft A:


3.Write True or False next to the inquiry number. Correct the declare if it is FALSE. Change the underlined word(s) to make the statement TRUE. (You may not simply use words NOT to change the statement.)

a.Online storage has limited totally free space and also you salary to get much more space.

b.Dropbox is just compatible v the Microsoft windows operating system.

c.Spotify songs space stored ~ above a cloud-based warehouse system.

4.Answer the following:

a.Explain exactly how your data deserve to potentially be lost when using cloud storage.

b.List THREE benefits of cloud-based storage.


1.1.What is the an interpretation of software? (1)

A.Programs that permit you to perform specific tasks top top the computer.

B.Programs that control and manage the work of the computer.

C.Programs the contain the indict you use to call the computer what you desire it to do.

D.Programs that enable different applications to connect with every other.

1.2Which that the following is NOT an example of applications software? (1)

A.Microsoft Excel

B.Norton Antivirus

C.Windows XP

D.Mozilla Firefox

1.3Which the the adhering to is multimedia software? (1)

A.Microsoft Paint

B.Microsoft Access

C.Microsoft Edge


1.4Which the the adhering to is an example of device software? (1)


B.Windows Defender

C.Google Chrome

D.Windows Media Player

1.5Hotfixes are likewise known as ______. (1)




D.Service packs


Write True or False next to the question number. Exactly the explain if it is FALSE. Readjust the underlined word(s) to make the explain TRUE. (You may not merely use the word NOT to adjust the statement.)

a.You can own subscription software program as long as girlfriend pay because that it. (1)

b.Subscription software deserve to update chin automatically. (1)

c.Service packs are updates for mechanism software. (1)


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Google Docs has actually all the features that Microsoft native has. (1)

e.Multimedia software refers to the to plan you usage to create and also make multimedia. (1)

QUESTION 3: corresponding ITEMS

Choose a term/concept from shaft B that matches a summary in obelisk A. Write just the letter beside the inquiry number (e.g. 1J). (5)



4.1Describe what backwards compatibility is. (2)

4.2Explain summary what availability settings are. (2)

4.3Give two instances of ease of access settings. Point out which physical an obstacle could advantage from this setting. (4)

4.4Identify the compatibility worry for the complying with scenarios. (4)


4.5Your teacher has asked girlfriend to develop a presentation that contains at least one video, part audio clips and an animation. I m sorry three software application programs will you usage to make these multimedia items and also why? (6)

4.6Describe the difference in between a business pack and also a patch. (4)

4.7Provide two reasons why the is essential to upgrade your software regularly. (2)